Show All
  • FEATURED FLIGHT FRIGHT
    Frontier is horrible!
    Summary
    Frontier Airlines caused us to miss our connecting flight and refused to do anything about it. They didn't even offer us an apology.
    Full Fright
    Arranged a round-trip flight from Chicago to Punta Cana, Dominican Republic. We arrived back to Chicago at 6:00 and had a connecting flight to make at 9:00 through Spirit. We were unable to deboard the plane until 7:20 due to an unspecified problem at the gate. They moved the plane to a different gate and we ran through the first customs to get our checked bags. Somehow there was an  issue with Frontier's luggage crew and they couldn't get anyone's luggag..
    0
    0
  • FURTHER FLIGHT FRIGHT
    made my 2 year old sit alone
    Summary
    we booked seats on frontier 3 in a row for my husband, 2 year old son and i. Frontier screwed up the boarding passes and put my 2 year old in a row with strangers, my husband in another row and me in a 3rd row. although passengers were willing to switch the pilot/stewardesses were not willing to let us make changes because they were in a rush to leave. I kid you not. (excuse the pun) They are out of their minds.
    Full Fright
    I flew from Trenton to MSP on FrontierAirlines. When booking my flight I made sure to choose three seats in a row one for my husband, one for myself and one for my 2 year old son. when they printed out the boarding passes they separated all 3 of us and put my 2 year old son in a row by himself. needless to say all the neighboring passengers were more than willing to switch seats (no one wanted to sit next to a screaming 2 year old) but the stewardesses were so unbelievably obnoxious they were ye..
    0
    0
  • FURTHER FLIGHT FRIGHT
    There won't be a second time
    Summary
    Got a quick last minute flight from Spokane to Denver through Priceline. Then I got surprised!
    Full Fright
    Had no idea about the $35 per carry on charge. I was carrying a BMW motorcycle hard case. I decided to check it. They scratched the F out of it. Charging us for water, carry-ons, it's ridiculous. Fool us one, shame on you. There won't be a second time
    0
    0
  • FURTHER FLIGHT FRIGHT
    Frontier Airlines should never be trusted!
    Summary
    They damaged my expensive bag to steal my shoes and duck taped it poorly. I wrote a complaint but never got an answer.
    Full Fright
    Frontier Airlines should never be trusted! They damaged my expensive baggage, stole a pair of shoes from my bag, duck taped it poorly so i saw every item that was in my damaged bag and even though they admit it was their fault they still refused to even respond back to me. I have yet heard from a customer agent about my "lost" shoes and they never responded to my letter I wrote about their rude customer agent. I fly very often and will continue to tell my friends, family, and business associates..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Even prescription meds get lost!
    Summary
    My 83 year old mother check in her luggage in one of her flights with Frontier. Her Kindle Fire got stolen as well as one of her prescription medications. I tried to pursue it. I was told I would be getting a call back. I haven't.
    Full Fright
    My mother is 83 years old. She needed a wheelchair and had to check her luggage. Her Kindle Fire was stolen from her checked suitcase. The Frontier customer service person, who is named Jeanie, would only offer a $50.00 discount on her next flight. That is the policy. She will probably not be flying on Frontier Airlines again. My mother was also missing one of her prescription medications. She was very worried about it, and could not figure out what happened to it. She didn't think about someon..
    0
    0

    Jennifer L

    From:    
    To:  
    Flight Date: 3/5/2013
  • FURTHER FLIGHT FRIGHT
    Next time, make believable excuses!
    Summary
    They destroyed my luggage and claimed it was "REASONABLE WEAR AND TEAR". F***!
    Full Fright
    These *** tore off an entire corner of my suitcase frame and all.And because that corner also contained wheels they claim it's reasonable wear and tear. Mind you... there is a big gaping hole in the suitcase. It's not just that the wheels fell off. And it's not like it was one wheel. Two wheels, attachment points, chunk of the frame, inner lining... all gone. But it's "Reasonable wear and tear" as they excuse it. No wonder they're going out of business. Suits them right.Corporate bean c..
    0
    0

    Eugene

    From:   Colorado  
    To:  
    Flight Date: 4/6/2012
  • FURTHER FLIGHT FRIGHT
    Luggage was destroyed and frontier thinks they can just get away with it.
    Summary
    My wife's luggage was destroyed in her flight. When they were looking for frontier personnel, they could find NO ONE!
    Full Fright
    on the flight between Hou-Denver-MDW/ CHICAGO . My wife's 1 bag that you charged an extra $ 20 for her to take was DESTROYED. She got into MDW Wed 2/29/12 in the evening. Her brother in law met her and they went looking for a frontier person and could find NO ONE. They needed to get on the road to Indiana, they gathered the destroyed hard exterior bag and left. I'm told no claim in time is my tough luck. SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    WAYYY too many...
    Summary
    Frontier: and airline with a LOT of problems. Yeah, there were few nice people but there were WAYYY too many rumpy, bossy, rude stewardesses/check-in attendants. They also have slow service and an unreasonable policy that if you didn't call within 4 hours after the flight to report damaged luggage, they're not responsible for it!
    Full Fright
    This airline has a lot of problems. 1st time using them and I will never go back. There were some pleasant people along the way, but there were WAYYY too many grumpy, bossy, rude stewardesses/check-in attendants, and slow service (changing planes and getting the stroller in between--once, the pilot had to go get it! really??) Then, we got home late at night because of a delay (not the airline's fault). We couldn't see anything and I was exhausted w/ 2 kids. Found out a couple days later that th..
    0
    0
  • FURTHER FLIGHT FRIGHT
    They broke my stroller
    Summary
    I got stranded because they broke my stroller and refused to replace it because it is NOT COVERED!
    Full Fright
    This company left me stranded in DFW with no stroller because they completely broke one of the wheels off. Then I was told too bad, we don't cover wheels. How can an airline do that to us? We checked our stroller as luggage only because the ticket agent told us the security machine was broken and our layover was only going to be 45 minutes. I am so disappointed in this airline. Worst first experience I have ever had.
    0
    0

    hmrichardson

    From:    
    To:   DFW
    Flight Date: 6/17/2011
  • FURTHER FLIGHT FRIGHT
    A different kind of animal
    Summary
    Read on to know how Frontier airlines is very much different from the rest of them! A different kind of animal!
    Full Fright
    Good afternoon folks, on behalf of Frontier Zoo-Lines and our entire staff, I would like to welcome you aboard our Airbus A-319 jungle tour service to Denver from Dayton Ohio. This aircraft is sponsored by Sheldon the Sea Turtle, who can be seen on the tail and each of the wingtips outside your window. Don't ask me why a craft that is supposed to fly, is being watched over by a creature that can barely swim. Anyway, Today's crew of trained circus bears will be attempting to serve you and addr..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Damaged baggage + humiliation!
    Summary
    Frontier's service is awful. Their flights were not on time, they have limited beverages on the plane and they destroyed my luggage that we ended up carrying our clothes in boxes and garbage plastic bag!
    Full Fright
    AWFUL! This was my first time flying with any airline, and I have to say, this experience has nearly turned me away from flying completely. We flew from Seattle to Denver for our connecting flight to Nebraska. The flights were rarely on time! The stewardesses took their time getting to assist me with an item I needed and the conditions of the plane were sub par at best. One drink at the most and they usually ran out of what you wanted before they started. But the thing that made it the ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    PELLETS OF ICE ONTO MY LAPTOP!!!
    Summary
    Almost half a day of wait for the plane to get fixed and still the aircraft kept leaking pellets of ice onto my lap the entire flight to Denver.
    Full Fright
    I will never fly Frontier ever again. I waited 11 hours in LaGuardia because they couldn't find a replacement tire for the airplane. Then once we finally took off, the aircraft kept leaking pellets of ice onto my lap the entire flight to Denver where I had to catch a connecting flight to San Fran. The flight attendants were both rude and unhelpful. They couldn't tell me anything about my connecting flight and whether or not I was going to miss it. The airline didn't even have enough snacks and ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Baggage got damaged and no action from Frontier
    Summary
    250 bucks lost for a damaged luggage. I say you get what you paid for or less...
    Full Fright
    My stroller got damaged during a Frontier flight and I filed a claim. I was told I would have it replaced within 24 hours. Noone ever called back or tried to replace my stroller. I've called numerous times to try to resolve it but no luck. 250 bucks lost. I say you get what you paid for or less... I'm never flying Frontier again, not would I recommend them..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Choose another airline.
    Summary
    attendants, service, charges, plane, schedule - everything not worth it
    Full Fright
    Rude attendants never on time. If you value your luggage DON'T FLY WITH THEM. Flew with them for a year. Wait til they cancel your flight and you have to rent a car to get to your destination. Charge you fifty extra dollars for being a pound overweight. They are not worth it no matter how cheap they are.
    0
    0
  • FURTHER FLIGHT FRIGHT
    No. Thanks.
    Summary
    I've flown a lot of "budget" and non-budget airlines. But you know what? Now, after flying on Frontier, I've never felt more rushed and impatient at the same time. Try that one on for size. Also, actually getting my bags in one piece has never been more of a crap-tastic fiasco than with Frontier.
    Full Fright
    Here's the run down: I took Frontier home from IND to SEA this holiday season to get home for Christmas. I had a layover in DEN. So we were noticeably late leaving IND. As in, we were starting to board when we were supposed to be "wheels up." So, then after boarding we had to make a pit stop at the De-Icing pad, and there was a line up for it. Which please don't misunderstand, I was cool with. Because it was freakin' cold, and I want a safe flight. But it's just another delay when you're inexpl..
    0
    0
  • FURTHER FLIGHT FRIGHT
    they broke my luggage
    Summary
    They broke my luggage and refused to pay for the damages
    Full Fright
    I love Frontier but their baggage busted the handle off of a checked tool case and they told me they taker no responsibility. Offered a card for a place that will give me a good deal on repairing it... Yeah, right. Sorry but you destroy my luggage and take no responsibility. Nope you cost yourself this Summit traveler!
    0
    0
  • FURTHER FLIGHT FRIGHT
    I want to let everyone know
    Summary
    This is the first ever review that I've written and it's all worth it to let everyont know what a big loser Frontier is.
    Full Fright
    I have never written a review before because I normally don't feel strongly enough to say something. This is the acception. Before we even get on the plane, were told of charges that don't make any sense, such as paying for your seat or a carry on. We and several people around us missed our flights because they refuse to print a boarding pass if you don't show up within a certain time frame...even if you've checked in already. We finally take the next plane out, the only complimentary thing on ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    I am infuriated with Frontier!!!
    Summary
    WOW WOW WOW FRONTIER AIRLINES. I NEVER FLEW YOU BEFORE AND I NEVER WILL AGAIN. ADDITIONALLY, YOUR AIRLINE PEOPLE ARE HORRENDOUSLY ROUGH WITH MY BABY STROLLER WHICH WAS CHECKED IN ON THE RAMP UPON BOARDING. THANKS FOR SLAMMING MY NEW STROLLER ONTO THE METAL FOLDING STAIRS WITHOUT A SECONDS THOUGHT.
    Full Fright
    DO NOT TAKE THIS AIRLINE. On my flight out of LGA, my flight was delayed 3 hours due to what they claimed as inclement weather. Inclement weather? On sunny august 10, 2014??? The line to bag check in was so long and slow, that I was surprised to hear the delay was due to weather and not because there were only two check in reps at the counters. I arrived two hours before my supposed flight, and I still didn't get through that line in time for the original departure time. This has never happened ..
    0
    0
Fright 1 to 18 of 18 frights
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 I have never had a more infuriating, more frustrating, or more demoralizing experience traveling in my life! 

Keith

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg