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  • FEATURED FLIGHT FRIGHT
    made my 2 year old sit alone
    Summary
    we booked seats on frontier 3 in a row for my husband, 2 year old son and i. Frontier screwed up the boarding passes and put my 2 year old in a row with strangers, my husband in another row and me in a 3rd row. although passengers were willing to switch the pilot/stewardesses were not willing to let us make changes because they were in a rush to leave. I kid you not. (excuse the pun) They are out of their minds.
    Full Fright
    I flew from Trenton to MSP on FrontierAirlines. When booking my flight I made sure to choose three seats in a row one for my husband, one for myself and one for my 2 year old son. when they printed out the boarding passes they separated all 3 of us and put my 2 year old son in a row by himself. needless to say all the neighboring passengers were more than willing to switch seats (no one wanted to sit next to a screaming 2 year old) but the stewardesses were so unbelievably obnoxious they were ye..
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  • FURTHER FLIGHT FRIGHT
    ridiculous bin policy
    Summary
    I really don't understand why we cannot use the first three bins even if you are seated in the front three rows.
    Full Fright
    Each time, if you are in the front three rows, the crew restrict usage of the overhead in preference to the people not already boarded. This usually means that we end up putting their bag further down the plane and the first three bins usually end up not full, and people boarding further back of the plane end up using the bins. It is illogical and rude to the passengers already boarded. Now we have to wait to go down the plane to get our bags. It makes now sense. Frontier, you have lost me with ..
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    Timmy Mackie Lachlan

    From:    
    To:  
    Flight Date: 8/7/2014
  • FURTHER FLIGHT FRIGHT
    Pushed me to the edge!
    Summary
    In over 30 years of flying, I have never encountered such rude and inhumane service and after reading the reviews it is of NO surprise my first complaint was not responded to or the fact the FA aggressively and physically approached me as I left the plane - it would appear from the HUNDREDS of similar complaints this behavior is not only ignored but encouraged.
    Full Fright
    My first flight left Fort Lauderdale for Trenton NJ/Mercer County. This airline just started flying there and it's convenient for neighboring Bucks County residents who prefer this short ride over the congestion and busy airport in Philly. Take the drive - it's not worth the inhumane treatment you will endure on this airline. The flight was delayed and then we sat on the runway for 30 min. Almost an hour after take off with ZERO turbulence, the seat belt sign was still on and many people were..
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  • FURTHER FLIGHT FRIGHT
    We spent $250 for bags alone?!?!
    Summary
    I never thought we'd spend this much for carry on bags!
    Full Fright
    My family and I also had a horrible experience with Frontier and will never fly them again. We had no idea that we would have to pay $35 for carry-ons and $25 for checked baggage. We would have packed differently if we had known this. Each of my children had a small rolling suitcase which we ended up checking and it cost us $250 total extra for the trip. I feel like they robbed us! This extra charge is not common practice among any other airlines I have flown before. Then we get on the plane to ..
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  • FURTHER FLIGHT FRIGHT
    Our group agreed not to fly Frontier again
    Summary
    Check in was slow and unfriendly. My seat on the way to my destination was slouched to the right and the cushion was worn below the frame so I had two hours of metal frame for a seat. The story goes on...
    Full Fright
    Costs for drinks are what they are, but the crew could offer the complimentary cup of water or the charge for bottled. Also if you have to delay a flight 2.5 hours and not update the flight information on the boards I highly suggest you use the intercom when calling to finally board. I appreciate that I was nearly left behind after being told that You were being screamed at to close the doors yet could not properly inform passengers that the plane planning to leave. But here is my favorite part ..
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  • FURTHER FLIGHT FRIGHT
    Frontier is not cheaper.
    Summary
    I've never written a review to express my dissatisfaction with an airline before, but this airline has the worst customer service ever.
    Full Fright
    I recently flew American Airlines to Seattle to get my two children and we flew Frontier back to TN. I had no problems at all with American to Seattle. No unexpected fees and charges or hassles at all. You should know that your buck doesn't stop with buying a ticket with Frontier. You must buy your seats and you must pay $50 per any carry on that goes in an overhead or checked at the gate. Even if it fits easily. They are out to squeeze every dime out of you in every way. You must pay for any be..
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  • FURTHER FLIGHT FRIGHT
    A lot of problems with Frontier
    Summary
    If you want to arrive at your destination on time or at all......i would suggest that you use any other airline!!
    Full Fright
    On Sunday, April 12, 2014 the portion of our flight from Las Vegas to Denver (Flight 778) was delayed 3 hours due to snow/weather in Denver, however, the attendants held us for an additional 40 minutes at the gate because passanges had booked other flights and there was 3 empty seats. They brought 4 people over to fill the 3 seats (I am not a genuiss, but someone can not count), and then had to figure out which person was not going to stay/who had get off the plane, by the time we got to Denver ..
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  • FURTHER FLIGHT FRIGHT
    I was so sick when the flight reached our destination
    Summary
    I would like to complain about a terrible flight experience I had on Saturday, 4/12. I was scheduled to fly out of Los Cabos at 7:25pm on 4/12 and the flight was eventually cancelled and a new flight was set up for 4/13 at 12:35pm. There was little to no communication about what was going on with the 7:25pm flight.
    Full Fright
    The announcements were given in an extremely heavy Spanish accent that most could not understand. What I could glean was there was some sort of "maintenance issue." Finally, at 10pm we were told that the flight was cancelled and rescheduled and Apple travel company would be busing us to a hotel and arranging for our accommodation. I actually thought it was nice of them to cover the accommodation, but what I did not like was the lack of communication, the long delay in relaying what was going on ..
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  • FURTHER FLIGHT FRIGHT
    An open letter to Frontier
    Summary
    I submitted the below letter a week ago and still no reply. For my "wonderful" experience read the letter:
    Full Fright
    Reviewing all of the online horror stories about your airline has been more than an eye-opener. I wish I had checked them prior to ever agreeing to fly your airline. The facts I share here about our experience are the same I read over and over from others former customers: terrible customer service, late flights, missed connections, rude agents, lack of empathy from anyone. The only thing you didn't do to us was lose our bag, or charge us the carry on fees I've read so much about, of course our ..
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  • FURTHER FLIGHT FRIGHT
    A Well-deserved Review
    Summary
    I received an email from Frontier Airlines requesting that I "Please let us know how you enjoyed your travel to New York and back to San Diego using Frontier Airlines so that we may keep abreast of our most valued customers...YOU!" Well, Frontier Airlines...you asked for it.
    Full Fright
    This 'review' is representative of what I PERSONALLY EXPERIENCED flying on Frontier Airlines and using Cheap-O Airline Reservation system (that promoted Frontier): My flight started in San Diego and ended at LaGuardia Airport in New York on 09 November 2013, returning on 20 November 2013. I have NEVER flown on such a 'cheap' (and I don't mean inexpensive); I mean 'cheap' as in NO snacks, NO water, NO drinks, NO NUTTIN' for the duration of the flight. That is UNLESS YOU PAY! I used (which w..
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  • FURTHER FLIGHT FRIGHT
    A whole different animal?? yea, a wolf
    Summary
    I was not able to print my boarding passes the night before, the system told me to “see an attendant”, as did the Kiosk in the airport but there was a HUGE line at the ticketing agent. Also, here I am, and advance purchase, sitting in 3 separate rows. Unacceptable. Now I have to PAY for entertainment on the flight??? WHAT THE HELL.
    Full Fright
    I created a blog about this here: http://frontierairlines.wordpress.com I recently had the displeasure of flying Frontier Airlines. It truly is a whole new animal, if that animal is the smiling wolf about to eat Little Red Riding Hood. We flew to Las Vegas on 8/13 through United Airlines (with no issues with our flight, nor any cancellations, etc.). We returned to LaGuardia on 8/20 through FrontierAirlines. I arrived a little late to the airport in Las Vegas due to unforeseen circu..
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  • FURTHER FLIGHT FRIGHT
    UNDERSTAFFED
    Summary
    Frontier is understaffed that they cannot accommodate all the passengers and if you miss your flight because of this, you still have to pay for the change fee.
    Full Fright
    Frontier Airlines is horrible. I am not one to write reviews but I have had a series of terrible experiences. Flying out of Indianapolis they are severely understaffed. Since the airline does not participate in digital boarding passes, I arrived over an hour early prior to boarding so I could do so, and get through security. The self check in computers were down and I was unable to print my pass, along with several others. We all waited in line listening to an irate customer rant about nothing..
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  • FURTHER FLIGHT FRIGHT
    They lost my bag. AGAIN!!!
    Summary
    A year ago, I was stopped before entering the plane and told to check in my luggage because apparently, there is no more space in the overhead bin. I did as I was told. Upon landing, I cannot find my bag. So did they. After talking to the lady at the baggage office, they told me that my bag was on its way to KANSAS! I had to personally retrieve it a day and a half after. Now, they did it again. But this time, they cannot locate my bag and I was just given a number to call. Well, I can and did..
    Full Fright
    I flew on Frontier for the first time a few years ago, and i do remember their service being at least decent, but since last year, my experiences with Frontier have been horrible. Last year on my trip to Colorado, I was stopped right before entering the plane and the workers made me check-in my carry-on...because apparently there was no more space in the upper storage of the plane. That already annoyed me because I packed lightly for a reason...which is so I would not have to check in my bag..
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  • FURTHER FLIGHT FRIGHT
    They seem like transporting cattle instead of people.
    Summary
    Twice I've flown with Frontier and both flights were delayed. Not only that, the seats were the most uncomfortable you'll ever sit in. And the most unaccommodating staff a company could ever have!
    Full Fright
    I have flown on frontier twice now both times the flights have been delayed because the flight crew had yet to show up.... that always a great way to start your day. If your looking for at least a little bit of comfort during your flight this is not the airline to chose. The seats are by far the most uncomfortable seats I have ever sat in, not to mention what little air vent you usually have barley works. I fly with my daughter who is 6 and I have had to fight with them to seat us together with ..
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  • FURTHER FLIGHT FRIGHT
    icing on this cake of cheapskate tackiness.
    Summary
    You'll have to pay for everything with Frontier - from the complimentary beverage upgrade to your entertainment!
    Full Fright
    No huge gripe here, but it just seems Frontier has joined just about every other airline in the USA in their quest for uncomfortable mediocrity. My tray tables on each of 4 flights were filthy and the seats are very hard. "Classic Plus" gives you a few more inches of leg room, but little else. They will attempt to charge you for your complimentary beverage upgrade, and nobody on that aircraft will get any freebies, not even a tiny bag of pretzels. Don't expect a magazine (or even SkyMall) or any..
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  • FURTHER FLIGHT FRIGHT
    Making the loooong story short!
    Summary
    We've had a lot of issues with Frontier and a lot of disappointments too. I just want to make it short so please bear with me and just try to follow the flow of my complaints.
    Full Fright
    May 21, 2013 boarded flight 889 from Indy to Denver. Flight set to take off at 3:41 pm. Didn't happen--after sitting in the plane for almost an hour, we were told to deplane. Seems we had a fuel leak under the right wing (also had ac vent issues in stretch seating row 4). After being told of delay after delay, finally got the news our flight would leave for Denver at 7:45pm. Counter lady issued vouchers for a Denver hotel for my 90 year old Mother and me. By now, we had been at the airport..
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  • FURTHER FLIGHT FRIGHT
    You get what you pay for
    Summary
    My cheap ticket made me cram flight after flight and wait for my bag after a "busy" flight!
    Full Fright
    I guess you get what you pay for. I paid $130 for a one-way ticket from Detroit to LA to get home this summer. Originally I was supposed to have a 90 minute layover in Denver--plenty of time to make my connection--but for some reason they changed the time of my first flight after booking, cutting it to only 30 minutes. When I called customer service, they promised this would be adequate time to make my connection. Just to be sure, I paid an extra $20 for seating in the front row so I could..
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  • FURTHER FLIGHT FRIGHT
    They don't have enough stuff to help people.
    Summary
    Frontier's Colorado airport don't just have rude and incompetent employees but also inconsiderate staff. They don't know how to treat and help the people who are in pain or might be in pain. My mom needs to be in a wheelchair because she recently had a surgery and still had her back braces on. They didn't even take caution while pushing her wheelchair around!
    Full Fright
    I traveled with my fiancé and mother from Arizona to Colorado to Florida and then back again. My mother needed a wheelchair service due to having surgery about a month ago and was in a soft back brace. The Phoenix airport there and back was absolutely fantastic; the staff was incredibly helpful and there was always a wheelchair available for us. The person who would push the wheelchair was cautious, pleasant and took great care of her. However, when we go to Colorado we had a terrible experience..
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  • FURTHER FLIGHT FRIGHT
    Uncomfortable seats!
    Summary
    The seats in this airline makes me end up sitting hunched over like a caveman. There is little space for the legs, unless the one seated behind you wouldn't mind if you recline your seat. Plus, most of their flights are delayed.
    Full Fright
    The most uncomfortable seats of any airline I've flown. The design of the seats felt like you're sitting on the inside of a "C"--there is zero lower back support, and you end up sitting hunched over like a caveman. If you're fortunate enough to be sitting in front of someone that doesn't mind you reclining your seat, that mitigates a bit of the pain. The reason why Frontier has gotten a bad rep for their passenger space is because they adopted a model where they took the standard number o..
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    Afram K

    From:    
    To:  
    Flight Date: 5/10/2013
  • FURTHER FLIGHT FRIGHT
    I paid for space yet I didn't have it!
    Summary
    I paid for a "stretch seat" but didn't get to enjoy it because frontier staff decided to place a "double wide" passenger. Their term, not mine in the seat (aisle) next to me. A very uncomfortable flight I can't even use the bathroom!
    Full Fright
    We had purchased 2 return tickets MDT (Harrisburg) to MCO (Orlando). Did online check-in 24 hr prior to takeoff at which time we purchased and paid for Frontier's Stretch seating. Selected a middle for myself and window for son who is over 6 ft tall. They called our name and boarded us first before all other passengers. My extra charge stretch seat became awful when Frontier determined the seat (aisle) next to me was the only place that would accommodate a "double wide" passenger. Their term, no..
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    Kurt

    From:   Harrisburg  
    To:   Orlando
    Flight Date: 5/6/2013
  • FURTHER FLIGHT FRIGHT
    If you care about comfort and service, look for another airline!
    Summary
    I would look for a different airline if you care about comfort, service, and enjoyable travel. If you are fine with airlines like Southwest then Frontier may be your ticket.
    Full Fright
    I flew Frontier for the first time last week to Costa Rica. I paid extra for their highest fare (Classic Plus) with advanced seating selection (3rd row) and some other amenities that I did not use. Legroom was good and flights were on time. The plane and the service and pretty much everything else felt low-budget like Southwest. On the 5 hour return flight the video system did not work and the crew seemed very testy. I was asked to move my small carry-on from the bin above me to a bin further ba..
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Fright 1 to 21 of 83 frights
Frontier Failures
NOTABLE FRIGHTS
 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie