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  • FEATURED FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
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  • FURTHER FLIGHT FRIGHT
    They laugh at other peoples misfortunes
    Summary
    When people miss their flight because of their ridiculous but inconsistent 45 minute policy, they do have the habit of laughing at the people in this situation. That was what we found out on one of our flights.
    Full Fright
    On January 9 we were informed our father passed away in California and the body will be held until we got there. The wake was on January 23, 2014. My sister Tammie, and nephew Areon and myself decided to fly with Frontier because Tammie and myself had just flown to California in August 2013. We arrived at the airport 2 hours prior to boarding and checked bags in and ate something, then we went to restroom. Plane was departing at 3.30pm. While walking toward the gate we noticed the last passenger..
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  • FURTHER FLIGHT FRIGHT
    I missed a wedding! Thanks Frontier!!!
    Summary
    Frontier's mistake made me miss my friend's wedding. They were even rude and made it appear like it was all my mistake that I am not in the correct gate! I bought a ticket with United but flight was cancelled due to weather. I was supposed to be the best man! A million thanks Frontier!!!
    Full Fright
    Connected in Denver and waited at gate listed on ticket.Frontier made a gate change but failed to announce it. Realized 20 minutes prior to departure and ran to gate only to he denied boarding. The plane was still at the gate and the flight wasn't scheduled to leave for another 15 minutes. Staff was rude and unhelpful when I tried to explain. Instead felt it was necessary to speak to me as if I was a child. Ended up buying a ticket with united for a later departure only to get cancelled fo..
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  • FURTHER FLIGHT FRIGHT
    posted delay and then re-instated flight
    Summary
    We got left by our flight because they posted a delay in our flight but later re-instated it but we "didn't hear the announcement" at the restaurant. They were not willing to help. We were so glad that we went directly to United to have our flight rebooked!
    Full Fright
    4:50pm flight to Seattle from Denver was marked delayed until 6:45pm the several times we checked the boards after arriving at the Denver airport at 2:45 p.m. With 2 hours to kill, we decided to have dinner. Frontier in the meantime apparently found an airplane to be able to leave nearer the original time and actually left at 5:30. When inquiring at the Frontier "customer service" counter when we arrived at our gate at 5:40, they were unapologetic and said announcements were made through th..
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  • FURTHER FLIGHT FRIGHT
    Because of ONE minute!
    Summary
    I was not allowed to board my prepaid flight because I missed the bag check by ONE minute!!!
    Full Fright
    What a horrible experience! This airline is much more concerned with their ridiculous policies than helping their customers. I arrived at the airport one hour before my domestic flight, which is standard, and assumed that i had plenty of time to get to the gate. i had already checked in and payed for my bag online. i took my time getting to the counter and did not rush to the front of the line when i arrived. no "last call" announcements were made, so you can imagine my shock when i was informed..
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  • FURTHER FLIGHT FRIGHT
    Goodbye Frontier
    Summary
    complaints too many to list down
    Full Fright
    I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were then told to de-plane due to a mechanical problem and that We would be back on board in no time at all. 45 minutes after exiting the plane we were then told we would have a 3 hour delay. That's when I hoped in line knowing that if I didn't do something soon that I would never make it to my final ..
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  • FURTHER FLIGHT FRIGHT
    Frontier staff not doing job as they should!
    Summary
    I was at the scheduled gate of my connecting flight earlier than I should be so I asked the ladies at the desk if there would be an flight earlier than my scheduled flight but I was told there wasn't. So I sat and waited for my flight. I was seated directly in front of the desk and there was no announcement that I got surprised when they told me that the flight left already and that they made announcements regarding the gate change. I'm not pissed about missing the connecting flight but the fact..
    Full Fright
    On October 11th, 2011 I arrived in Denver with Frontier from Oklahoma City for a connection to Nashville. I arrived at my scheduled gate (A-31) at around 7:30am and immediately approached the 3 ladies at the desk to inquire whether there was a earlier flight to Nashville than the one I had booked at approximately 11:30am. Without consulting anything I was told that there was not so I settled down to wait. I was directly in front of the desk in plain view of the marquee. I pulled out my lapto..
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  • FURTHER FLIGHT FRIGHT
    HORRIBLE CUSTOMER SERVICE !!!!!!!!!!!!!!!!
    Summary
    My flight was delayed with no known reason and the rep I asked were rude!
    Full Fright
    Guess what ?My flight has been delayed 1.45 min. I'm asking the reason for that delay because the weather is perfect and I was told that they don't have enough crew members for this flight. I was about to ask another question and the frontier employees didn't want to answer any of my questions and they were very rude. I'm still pissed so I don't even want to go further with this comment. Long story short.....Frontier Su....ks !!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you very much for taking the ..
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  • FURTHER FLIGHT FRIGHT
    I will never fly Frontier again!
    Summary
    Such big liars! When they ask you to check your bag in and you will not wait to get it after the flight, never believe them. And they don't care if you miss your connecting flight.
    Full Fright
    I will never fly Frontier again! On my way there, the 2nd flight made everyone check their 2nd carry-on item, saying we could pick them up as we exited the plane and would not have to wait at baggage. LIES! We landed an hour late and then everyone had to wait for their "checked" luggage at baggage claim! On the way home, my first flight was running late. They told me that I probably wouldn't make my connection, but that THEY COULD NOT DO ANYTHING ABOUT IT BECAUSE IT WAS NOT A MECHANICAL FA..
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  • FURTHER FLIGHT FRIGHT
    Never Flying Frontier Again
    Summary
    Frontier's customer service list: long waits, inadequate gate agents, terrible customer service
    Full Fright
    My husband recently flew (or tried to anyway) on Frontier from Atlanta to Salt Lake, through Denver. The line at the check-in was an hour and a half long, and they were not taking people about to miss flights out of line to check them in. I called customer service while he was waiting to see if there was anything that could be done. They were aware of the problem and assured me "the plane wouldn't leave without all those people". The first of many lies told to me by Frontier. Well, the flight di..
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  • FURTHER FLIGHT FRIGHT
    IT'S NOT WORTH IT. DO NOT FLY FRONTIER.
    Summary
    As a person who has flown all over the states and the world, is cheap, totally believes people should be charged for traveling heavy and given a deal for traveling light. This is still THE WORST AIRLINE WITH THE WORST CUSTOMER SERVICE IN THE WORLD.
    Full Fright
    It takes much to piss sunny Denverites off I feel, but when you get locked out of your flight (even though you arrive at the airport on time), forced to buy another ticket and then have to wait while your flight takes off without you because the representatives can't do ANYTHING AT ALL , you really rile me up. And to think you might be able to solve it by talking to someone at a counter in person. Nay, me and the other 4 people in line went through the exact same rejection for different legi..
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  • FURTHER FLIGHT FRIGHT
    all complaints
    Summary
    Sunday, 9:30AM. Customer rep: Olgo (Badge #: TO)
    Full Fright
    Quickie: - Left off the flight list: did not notify some of its travelers (I was one of the lucky ones) - Long wait time for phone agent - No compensation for creating inconveniences to its customers - Lack of staff to assist long lines *Kiosk customer service: mediocre And then...? Fail. It's gotta be one heckuva deal again for me to fly with Frontier.
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Fright 1 to 12 of 12 frights
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander