• FEATURED FLIGHT FRIGHT
    I am still at the airport
    Summary
    We've been delayed for about 24 hours now. ANd there is nothing Frontier is doing.
    Full Fright
    I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure, the mechanic was not available, I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous, the ladies at the customer desk were nice but unhelpful. They have no way of c..
    3
    0
  • FURTHER FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
    1
    0
  • FURTHER FLIGHT FRIGHT
    Frontier is the absolute worst
    Summary
    Frontier Airlines is the absolute worst in an already terrible industry.They treat their customers - you know, the people that keep them in business - like wallets with people attached.
    Full Fright
    $2 for a soda, $2 to pick your seat (which you can't get around if you're booking your flight online), and you pay for CARRY ON bags. If you can't manage to cram your carry on into the device they have at the gate that determines if your bag is considered a carry on by size, then it's $50 (MANDATORY) to check it at the gate. When I asked for a glass of water to make a bottle for my infant daughter during the flight, they charged me for it. Taking a 4-hour flight and plan to watch the in-flight m..
    3
    2
  • FURTHER FLIGHT FRIGHT
    On a Classic Plus
    Summary
    They have all these rules about when we are to check in etc but when we get there to check in where are they?
    Full Fright
    The Sky Harbor ticket counter was horrible. Not only did we have to wait on them for 15+ minutes when they did show up they sauntered like they had all day. No comments to anyone about our wait. We happened to be first and actually got our bags tagged after the sixth person in line behind us. The gal "helping" us was rude and I swear moving as slow as she could. Maybe I should not have said anything about being there first! I have over 200k frequent flyer miles-Southwest here I come!
    0
    0
  • FURTHER FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip t..
    0
    0
  • FURTHER FLIGHT FRIGHT
    My 2 crying year old
    Summary
    They placed my 2 year old away from me. And talked about us to other passengers.
    Full Fright
    Flew from SLC to Denver then to Puerto Vallarta. First flew with small children all separated from parents when asked to change seats was told by a very rude stewardess that we had to stay in assigned seats. What person flying wants to sit next to someone else's crying two year old? Then the stewardess had the nerve to talk to other passengers about us, very unprofessional. Pay the extra fly Delta.
    0
    0

    Kristina Snowden

    From:   SLC  
    To:   Puerto Vallarta
    Flight Date: 8/15/2014
  • FURTHER FLIGHT FRIGHT
    What can DOT say about this "compliance"?
    Summary
    They were very dishonest in telling us the reason for flight delays.
    Full Fright
    Flight delay from 6:55 pm departure to 12:20 am next day was falsely attributed by Frontier agents to "weather delay of incoming flight from Seattle." However, (1) Seattle flying weather was excellent all day. (2) Frontier website showed all Seattle-Denver flights arrived on time that day. (3) Frontier evidently switched the designated equipment (from incoming Seattle-Denver flight 140, arriving approx. 4:30 pm) to a different route, possibly one that did encounter a weather delay -- and (4) mad..
    0
    0

    Roberto St. Louis

    From:    
    To:  
    Flight Date: 8/13/2014
  • FURTHER FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Review about Bad Company Service
    Summary
    Frontier Airlines Is The Worst Airlines I've Ever Dealt with.THEIR LACK OF CONCERN IS UNBELIEVABLE.
    Full Fright
    READ SOME OF THE REVIEWS BEFORE YOU PURCHASE A TICKET FROM THEM. THEIR LACK OF CONCERN FOR THEIR SERVICES AND CUSTOMERS MAKES ME QUESTION OTHER IMPORTANT THINGS ABOUT THEM. ARE THEY LACKING IN THE MAINTENANCE DEPARTMENT ALSO. WON'T TRUST THEM AGAIN. Don't Bother to contact me. I fully expected to Not hear from your Company Anyways. I'm Done with your Airline. I will make Better choices. I TRAVEL Alot. Read the complaint from Sidehack .
    0
    0

    Brother Bear

    From:    
    To:  
    Flight Date: 8/11/2014
  • FURTHER FLIGHT FRIGHT
    Review from Paradise, Nevada
    Summary
    This is the worst service I have ever received flying.The flight was delayed over four hours and when asked for any type of compensation including sitting with the rest of my party they refused and sent me back to waiting for the plane to arrive.
    Full Fright
    When the plane finally did arrive they said that their systems were about to time out so they didn't have time to properly clean the plane and rushed everyone on back to front instead of doing zones or taking into account different loading ways. After finally arriving it took over an hour and a half to receive baggage because things that should have been placed with larger luggage and not put on the ramp with the rest of then stopped it completely. The men had to crawl through the luggage cla..
    0
    0
  • FURTHER FLIGHT FRIGHT
    First with Frontier
    Summary
    This is the first time we flew with Frontier and we are still not sure what we will be home. Better not delay the flight too long.
    Full Fright
    This is the first time I travel with this airline, and this is the worse experience I have ever had. Drove 2 hours and the flight got delayed 10 hours. They changed the time last minute which really messed with my plans. We are with two minors and we were supposed to work tomorrow morning but now we won't be able to because the flight leaves too late. Money for food does not make up for this. We will never recommend this airline. And we expect you guys to not cancel the flight now. We have famil..
    0
    0

    Donna

    From:    
    To:  
    Flight Date: 8/11/2014
  • FURTHER FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50...
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    We were treated poorly and forced to pay fee $50.00 for personal items by a front desk.
    Summary
    We got the Orlando airport.The front desk lady attendant took our itinerary asked us to measure the our two bags. They were fit the smaller frame which was 18x14x8. But she insisted on that we need to have them checked-in. We did not want to because bags were not the size of carry-on so that we did not want to waiting for the luggage when we arrive to TTN. So we moved in the items out to make room in the bags.
    Full Fright
    She gave us contempt look and said the air plane had 5 minutes to close the gate. We asked if we could just checking one piece because the other one was empty. She rudely replied that it was our problem. She kept reminding us that it was us who was trying to change airline policy. She says, if we did not pay $50.00 we would be paying $70.00 when boarding at the gate. We thought that Frontier airline did not allow any personal belongs to get on the air plane. So, we were hurriedly but reluctan..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Cancelled flight 8/8. .
    Summary
    I had scheduled a flight for July 30th, changed date till Aug 8th and paid $75.00 to change flight dates.Showed up for flight only to be told the flight was cancelled.
    Full Fright
    They will not refund my change fee and I got nothing for this. Is this how you stay afloat? Ripping people off. No email,message etc from airline. No reason for cancellation. The other airline were still flying in and out of Chicago they gave weather as the excuse when I called on 8/14 . No one even said they were sorry, Russ were very rude, as the "Face" of that speaks volumes. They told us all flights were booked till Wed the 13th, our return date. I feel I should be refunded my $75.00 s..
    0
    0
  • FURTHER FLIGHT FRIGHT
    ridiculous bin policy
    Summary
    I really don't understand why we cannot use the first three bins even if you are seated in the front three rows.
    Full Fright
    Each time, if you are in the front three rows, the crew restrict usage of the overhead in preference to the people not already boarded. This usually means that we end up putting their bag further down the plane and the first three bins usually end up not full, and people boarding further back of the plane end up using the bins. It is illogical and rude to the passengers already boarded. Now we have to wait to go down the plane to get our bags. It makes now sense. Frontier, you have lost me with ..
    0
    0

    Timmy Mackie Lachlan

    From:    
    To:  
    Flight Date: 8/7/2014
  • FURTHER FLIGHT FRIGHT
    Lies and Deceit!
    Summary
    Frontier Airlines is a company full of lies and deceit. Scheming their way to get the most of your money but offer less of their services!
    Full Fright
    My sister came out to Portland from Minnesota on Frontier. She was not charged for carry-on luggage on her way out, but she was charged $50 for the trip back. Moreover, the daughter and mother she was flying with was suddenly charged $150 extra dollars. I will never fly Frontier for their lies and deceit.
    0
    0

    Tex Tucson

    From:   Portland  
    To:   Minnesota
    Flight Date: 8/6/2014
  • FURTHER FLIGHT FRIGHT
    Their website has issues and people get delayed
    Summary
    If you haven't printed out your boarding pass, make sure you have a very long time before your flight to do it.
    Full Fright
    I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline, a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    LOst a family of 6
    Summary
    Frontier got away with an issue with my flight but they definitely will not get anymore of my family's business.
    Full Fright
    I inadvertently booked a return flight on Frontier 30 days later than originally intended (31 August instead of 31 July). When I discovered the error, I called Frontier and asked that they please work with me and rebook the flight on the correct day without assessing the customary $75 change fee by considering that I just made a simple mistake. I went thru three levels of supervisors, only to end up with a very rude agent named Neta (Agent sign TNS) who just repeatedly told me "no" and refused t..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Pushed me to the edge!
    Summary
    In over 30 years of flying, I have never encountered such rude and inhumane service and after reading the reviews it is of NO surprise my first complaint was not responded to or the fact the FA aggressively and physically approached me as I left the plane - it would appear from the HUNDREDS of similar complaints this behavior is not only ignored but encouraged.
    Full Fright
    My first flight left Fort Lauderdale for Trenton NJ/Mercer County. This airline just started flying there and it's convenient for neighboring Bucks County residents who prefer this short ride over the congestion and busy airport in Philly. Take the drive - it's not worth the inhumane treatment you will endure on this airline. The flight was delayed and then we sat on the runway for 30 min. Almost an hour after take off with ZERO turbulence, the seat belt sign was still on and many people were..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Charged for "oversized" carry-on bag at the connection!
    Summary
    I flew from Cincinnati to Bozeman, connecting through Denver.My trip was to go fly fishing in Montana, so I had an expensive fly rod with me. I checked in and boarded in Cincinnati with no problem. But not in Denver.
    Full Fright
    In Denver the gate agent refused to let me board because my fly rod did not fit the size requirements. I said "they had no problem with it in Cincinnati" to which he replied "well I wasn't in Cincinnati." I asked for a supervisor who said the same thing. When I asked for her name, she said she didn't have to give it to me. Then I was charged $35 to check the rod.If I had known beforehand, it would have cost only $15 at online check-in. This was, hands down, the worst customer service I hav..
    0
    0
Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 They don't get anything right. 

Jason

 Cheaper isn't always better. 

Wolfe

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander