• FEATURED FLIGHT FRIGHT
    I am still at the airport
    Summary
    We've been delayed for about 24 hours now. ANd there is nothing Frontier is doing.
    Full Fright
    I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure, the mechanic was not available, I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous, the ladies at the customer desk were nice but unhelpful. They have no way of c..
    5
    1

    Shim Keng

    From:    
    To:   Durango
    Flight Date: 8/19/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Ground delay on a plane full of angry bikers
    Summary
    Gate wasn't open upon arrival and I was stuck on the tarmac in a plane full of angry bikers and drunk millenials.      
    Full Fright
    I took a one way Frontier flight from Denver to Miami a couple weeks ago to help my girlfriend drive back to Denver with her belongings so we could start our new life together. I can say now that everything is going wonderfully, but it had an inauspicious start to say the least.

    It became apparent at the beginning of this flight that we had a pretty unusual passenger list, at least half of the passengers were clearly members of a motorcycle club. I could tell by the copious amount..
    1
    0

    Harrison Lipschutz

    From:   Denver  
    To:   Miami
    Flight Date: 2/7/2018
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
    2
    1

    Kenneth Feld Stade

    From:   Orlando  
    To:   Orange County
    Flight Date: 8/19/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Frontier is the absolute worst
    Summary
    Frontier Airlines is the absolute worst in an already terrible industry.They treat their customers - you know, the people that keep them in business - like wallets with people attached.
    Full Fright
    $2 for a soda, $2 to pick your seat (which you can't get around if you're booking your flight online), and you pay for CARRY ON bags. If you can't manage to cram your carry on into the device they have at the gate that determines if your bag is considered a carry on by size, then it's $50 (MANDATORY) to check it at the gate. When I asked for a glass of water to make a bottle for my infant daughter during the flight, they charged me for it. Taking a 4-hour flight and plan to watch the in-flight m..
    3
    2

    anonymous

    From:    
    To:  
    Flight Date: 8/11/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Never again!
    Summary
    Our round trip flight with Frontier made us decide not to fly with them again. Flight was delayed but it was listed on screen as ON TIME, incompetence of staff caused us additional delays, no acknowledgement from FAs or the pilot during turbulence...
    Full Fright
    Flew round trip from Ft Myers to Denver 12/12. Flight out was no problem. Return flight - flight listed as on time on the screens, but we boarded over 30 minutes late. No announcement made that explained when we would be boarding, the reason for the delay, or any kind of apology or assurance. Asked to check our carryon bags at the gate, which was not a problem except that my companion was not given the receipt from her bag check. The agent said she would be right back with the tag, never returne..
    1
    0

    Angie

    From:   Ft Myers  
    To:   Denver
    Flight Date: 12/12/2013
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    They just change my non-stop 3 hours flight to a 12 hours lay-over in Denver
    Summary
    My 3 hour flight from Austin to Atlanta just was routed throught Denver and turned into a 12 hour flight. Since I am a Den Club member and got the ticket at a discount there is no refund!!!! Yes I did buy the insurance for $10.00....
    Full Fright
    I was leaving  Austin at 11:53 and arriving in Atlanta at 3:00 (there is a 1 hour time difference) - today I get an email stating that my new flight:

    Leaving Austin at 12:34PM arrives in Denver at 1:51PM leaves Denver at 7:11PM and arrives in Atlanta at 12:06 AM!!!!

    Then coming home I leave Atlanta at 9:30PM on OCT 23RD and Arrive in Aus..
    0
    0

    Guest Guest Guest

    From:   Austin  
    To:   Atlanta
    Flight Date: 9/20/2018
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Illegal text to husband to tell him I love him in case we crash
    Summary
    Lies lies and the liars who tell them, Merry Christmas.
    Full Fright
    This was a Christmas Day flight from Denver to Cedar Rapids (visiting my father, who died a week later).
    Flight seems normal (though yes, a typical cramped Frontier flight, complete with cranky flight attendants, Weather report said light drizzle in Cedar Rapids but it was warm out.  Plane descends to make a landing and things don't sound quite right (I have flown hundreds of times and know the sounds that go with replying landing gear, etc.).  Suddenly they are going back up. &..
    0
    0

    Kimberly Perkins

    From:   DEN  
    To:   Cedar Rapids
    Flight Date: 12/25/2016
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Flight 283 St. Louis-Denver
    Summary
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    Full Fright
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    0
    0

    Guest Guest Guest

    From:   St. Louis Lamber  
    To:   Denver DIA
    Flight Date: 12/18/2016
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Frontier is horrible!
    Summary
    Frontier Airlines caused us to miss our connecting flight and refused to do anything about it. They didn't even offer us an apology.
    Full Fright
    Arranged a round-trip flight from Chicago to Punta Cana, Dominican Republic. We arrived back to Chicago at 6:00 and had a connecting flight to make at 9:00 through Spirit. We were unable to deboard the plane until 7:20 due to an unspecified problem at the gate. They moved the plane to a different gate and we ran through the first customs to get our checked bags. Somehow there was an  issue with Frontier's luggage crew and they couldn't get anyone's luggag..
    0
    0

    Alison B

    From:   Punta Cana, DR  
    To:   Chicago O'Hare
    Flight Date: 12/14/2016
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    On a Classic Plus
    Summary
    They have all these rules about when we are to check in etc but when we get there to check in where are they?
    Full Fright
    The Sky Harbor ticket counter was horrible. Not only did we have to wait on them for 15+ minutes when they did show up they sauntered like they had all day. No comments to anyone about our wait. We happened to be first and actually got our bags tagged after the sixth person in line behind us. The gal "helping" us was rude and I swear moving as slow as she could. Maybe I should not have said anything about being there first! I have over 200k frequent flyer miles-Southwest here I come!
    0
    0

    Allie Dunst Becker

    From:   Sky Harbor  
    To:   DIA
    Flight Date: 8/17/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip t..
    0
    0

    Run Run Run

    From:    
    To:  
    Flight Date: 8/16/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    My 2 crying year old
    Summary
    They placed my 2 year old away from me. And talked about us to other passengers.
    Full Fright
    Flew from SLC to Denver then to Puerto Vallarta. First flew with small children all separated from parents when asked to change seats was told by a very rude stewardess that we had to stay in assigned seats. What person flying wants to sit next to someone else's crying two year old? Then the stewardess had the nerve to talk to other passengers about us, very unprofessional. Pay the extra fly Delta.
    0
    0

    Kristina Snowden

    From:   SLC  
    To:   Puerto Vallarta
    Flight Date: 8/15/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    What can DOT say about this "compliance"?
    Summary
    They were very dishonest in telling us the reason for flight delays.
    Full Fright
    Flight delay from 6:55 pm departure to 12:20 am next day was falsely attributed by Frontier agents to "weather delay of incoming flight from Seattle." However, (1) Seattle flying weather was excellent all day. (2) Frontier website showed all Seattle-Denver flights arrived on time that day. (3) Frontier evidently switched the designated equipment (from incoming Seattle-Denver flight 140, arriving approx. 4:30 pm) to a different route, possibly one that did encounter a weather delay -- and (4) mad..
    0
    0

    Roberto St. Louis

    From:    
    To:  
    Flight Date: 8/13/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    made my 2 year old sit alone
    Summary
    we booked seats on frontier 3 in a row for my husband, 2 year old son and i. Frontier screwed up the boarding passes and put my 2 year old in a row with strangers, my husband in another row and me in a 3rd row. although passengers were willing to switch the pilot/stewardesses were not willing to let us make changes because they were in a rush to leave. I kid you not. (excuse the pun) They are out of their minds.
    Full Fright
    I flew from Trenton to MSP on FrontierAirlines. When booking my flight I made sure to choose three seats in a row one for my husband, one for myself and one for my 2 year old son. when they printed out the boarding passes they separated all 3 of us and put my 2 year old son in a row by himself. needless to say all the neighboring passengers were more than willing to switch seats (no one wanted to sit next to a screaming 2 year old) but the stewardesses were so unbelievably obnoxious they were ye..
    0
    0

    Guest Guest Guest

    From:   Trenton  
    To:   MSP
    Flight Date: 8/12/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
    0
    0

    Cory F

    From:   O'Hare International Airport  
    To:   Cancun Mexico
    Flight Date: 8/11/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Review about Bad Company Service
    Summary
    Frontier Airlines Is The Worst Airlines I've Ever Dealt with.THEIR LACK OF CONCERN IS UNBELIEVABLE.
    Full Fright
    READ SOME OF THE REVIEWS BEFORE YOU PURCHASE A TICKET FROM THEM. THEIR LACK OF CONCERN FOR THEIR SERVICES AND CUSTOMERS MAKES ME QUESTION OTHER IMPORTANT THINGS ABOUT THEM. ARE THEY LACKING IN THE MAINTENANCE DEPARTMENT ALSO. WON'T TRUST THEM AGAIN. Don't Bother to contact me. I fully expected to Not hear from your Company Anyways. I'm Done with your Airline. I will make Better choices. I TRAVEL Alot. Read the complaint from Sidehack .
    0
    0

    Brother Bear

    From:    
    To:  
    Flight Date: 8/11/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Review from Paradise, Nevada
    Summary
    This is the worst service I have ever received flying.The flight was delayed over four hours and when asked for any type of compensation including sitting with the rest of my party they refused and sent me back to waiting for the plane to arrive.
    Full Fright
    When the plane finally did arrive they said that their systems were about to time out so they didn't have time to properly clean the plane and rushed everyone on back to front instead of doing zones or taking into account different loading ways. After finally arriving it took over an hour and a half to receive baggage because things that should have been placed with larger luggage and not put on the ramp with the rest of then stopped it completely. The men had to crawl through the luggage cla..
    0
    0

    Paradise

    From:   Paradise, NV  
    To:  
    Flight Date: 8/11/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    First with Frontier
    Summary
    This is the first time we flew with Frontier and we are still not sure what we will be home. Better not delay the flight too long.
    Full Fright
    This is the first time I travel with this airline, and this is the worse experience I have ever had. Drove 2 hours and the flight got delayed 10 hours. They changed the time last minute which really messed with my plans. We are with two minors and we were supposed to work tomorrow morning but now we won't be able to because the flight leaves too late. Money for food does not make up for this. We will never recommend this airline. And we expect you guys to not cancel the flight now. We have famil..
    0
    0

    Donna

    From:    
    To:  
    Flight Date: 8/11/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50...
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me ..
    0
    0

    Heather Lake Mary

    From:    
    To:  
    Flight Date: 8/10/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
    0
    0

    Jamie Arvada

    From:   MPLA  
    To:   Denver
    Flight Date: 8/10/2014
    Frontier Failures
  • FURTHER FLIGHT FRIGHT
    We were treated poorly and forced to pay fee $50.00 for personal items by a front desk.
    Summary
    We got the Orlando airport.The front desk lady attendant took our itinerary asked us to measure the our two bags. They were fit the smaller frame which was 18x14x8. But she insisted on that we need to have them checked-in. We did not want to because bags were not the size of carry-on so that we did not want to waiting for the luggage when we arrive to TTN. So we moved in the items out to make room in the bags.
    Full Fright
    She gave us contempt look and said the air plane had 5 minutes to close the gate. We asked if we could just checking one piece because the other one was empty. She rudely replied that it was our problem. She kept reminding us that it was us who was trying to change airline policy. She says, if we did not pay $50.00 we would be paying $70.00 when boarding at the gate. We thought that Frontier airline did not allow any personal belongs to get on the air plane. So, we were hurriedly but reluctan..
    0
    0

    Weenie

    From:   Orlando  
    To:  
    Flight Date: 8/10/2014
    Frontier Failures
Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Cheaper isn't always better. 

Wolfe

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 
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